Job Vacancy : General Manager Newcastle Upon Tyne

Dream Apartments Newcastle

Dream Apartments is a leading Serviced Apartments provider located in Liverpool, Newcastle, Belfast, Dublin and Paris we offer fully furnished apartments available for both long and short-term stays. We offer the services of a hotel but the privacy and convenience of staying in your own home. We are looking for a General Manager for our Newcastle properties, Aerial House and Bigg Market.

Job Summary

To implement high standards for all aspects of running the apartments. You will be fully responsible for the profit and loss of both the properties you will need to provide timely reporting of financial performance and projections to the Directors.

You will need to develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and maximize revenue potential. You will be required to manage all aspects of revenue management for your properties. You will need to identify booking trends and maximize all opportunities.

You will need to manage a team to deliver an outstanding customer experience. The team includes Housekeeping, front office staff and maintenance.

You will be responsible for identifying buyers, understanding their needs, finding appropriate products, creating bespoke solutions and managing the relationship to ensure client aspirations are met at every stage.

You will also identify opportunities to create new products or provide new services and you’ll play an important part in developing the creative and commercial aspects of those opportunities.



We are looking for someone with at least 5 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Ideally with knowledge of the local market


Managing Property Operations

Works with directors to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Reviews customer engagement survey and prepares action plans based on guest satisfaction results and other data to identify areas of improvement.

Generate new business by identifying senior corporate buyers and promoting the range of products, solutions and packages to them

Engage with corporate buyers in a meaningful way to understand how our solutions can address their business needs.

Work with OTA’s to maximize leisure booking sales.

Accountable for meeting all sales performance targets

Working with the directors to develop and manage the creation of an effective evidence-based sales strategy (covering direct sales and re-sale) that achieves financial growth

Lead generation and prospect management & Planning, developing and presenting pitches

Work with new and existing corporate clients and affiliates to understand their clients and business needs so that we can maximise the sales through this channels

Adheres to Dream Apartments operational excellence: Owner and employee engagement, financial excellence and Property Management

Evaluates if reception team is meeting service needs and provides feedback on the reception team.

Coordinate walk-throughs with maintenance and Housekeeping to ensure apartments, public space and back of the house areas are well maintained and preventative maintenance processes are in place.

Reviews reports and financial statements to determine the residential property is performing against the budget.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Implements high standards for all aspects of health and safety, loss prevention, and privacy protection.

Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.

Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target

Provides timely reporting of financial performance and projections.

Managing and Conducting Human Resources Activities

Interested? – email your cv & cover letter:

Dream Apartments Belfast


Job Vacancy: Commercial Manager

Dream Apartments Jobs

Due to an internal promotion, Dream Apartments have an amazing opportunity for an energetic and performance driven Commercial Manager.  This is a prime delivery and strategic role reporting to the Managing Director.

The job holder will be an accomplished, inspirational leader within the hospitality sector with  experience and will manage Client Relations (Sales), Client Reservations, Supply Chain (Partnerships), Revenue and Marketing departments.
Your role will be to attract, build and sustain relationships and revenue streams with new and existing B2B clients through a cohesive business strategy which embraces our brand and accommodation offering and work across multiple functions such as marketing, sales, property acquisition and relationships with investors.
You will manage the commercial contracts and legal aspects of the day to day for the organisation and be comfortable in advising the organisation and its shareholders around commercial activity or financial models.
You will identify and implement development measures to instil and sustain a high performance culture across the business with a focus on revenues, achieving targets and upselling for guest benefit. You will also ensure balance alongside high standards of courtesy, quality and positive relationships with clients, guests and industry partners.
You will actively develop networks with new potential clients and be a key cog in our executive management team. You will be based in Belfast.
Finally, you will lead the operation team in Belfast, managing a dynamic team with the support of the Director of Housekeeping and front office Manager.

You will have 

Proven ability to lead a team and inspire and win the confidence of colleagues and partners
Self- driven individual with high standards of performance, attention to detail, and strong work ethic
An ability to manage, interrogate and interpret business data to provide accurate information and commentary
Proven experience of developing and implementing commercial strategies to accelerate growth
Exceptional negotiation skills with a track record of developing mutually beneficial relationships and commercially sound arrangements for the business
You will receive
A competitive base salary, company car, a contributory pension scheme and 28 days annual leave.
If you are interested in this fantastic career opportunity and would like to work within a fast paced high energy business, where you will play a major role in the growth of Dream Apartments, we would be delighted to hear from you.
 EMAIL: with cover letter and CV
Closing date 21/09/2018  : 5pm