Front Office Manager – Liverpool


Front Office Manager – Liverpool

Your Duties will include

  • To supervise the professional greeting of clients and visitors, to the highest standards.

  • To manage room reservations ensuring that the bookings team are processing all enquiries accurately.

  • Management, recruitment, induction and training of reception team and night staff

  • Leading, monitoring, motivating and inspiring the team; providing guidance and support.

  • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.

  • On-going development of skills and knowledge for the FOH team

  • Appraisals and performance management of staff, including monthly meetings

  • Manage the implementation for any change or upgrade in software systems

  • Monitor budget and produce weekly/monthly reporting where applicable

  • Supervise the co-ordination of VIP guests and visitors.

  • Liaising daily with the Housekeeping team ensuring all special requests and guest requirements are fulfilled.

  • Spot checking of apartments to ensure standards are met.

  • Completing a detailed handover to night staff when on shift.

  • To have knowledge of OTA’s and reservation systems.

  • Work closely with Director of Operations, taking on duties that they have assigned to you.

  • Be able to step into a management role when covering holidays and time off.

  • Able to be flexible working weekends and night shift.

  • Manage payroll and rotas working closely with HR department

  • Liaise with all building management companies and suppliers

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