Your Duties will include
To supervise the professional greeting of clients and visitors, to the highest standards.
To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
Management, recruitment, induction and training of reception team and night staff
Leading, monitoring, motivating and inspiring the team; providing guidance and support.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
On-going development of skills and knowledge for the FOH team
Appraisals and performance management of staff, including monthly meetings
Manage the implementation for any change or upgrade in software systems
Monitor budget and produce weekly/monthly reporting where applicable
Supervise the co-ordination of VIP guests and visitors.
Liaising daily with the Housekeeping team ensuring all special requests and guest requirements are fulfilled.
Spot checking of apartments to ensure standards are met.
Completing a detailed handover to night staff when on shift.
To have knowledge of OTA’s and reservation systems.
Work closely with Director of Operations, taking on duties that they have assigned to you.
Be able to step into a management role when covering holidays and time off.
Able to be flexible working weekends and night shift.
Manage payroll and rotas working closely with HR department
Liaise with all building management companies and suppliers
Email your CV : firstname.lastname@example.org