Reporting to the Commercial Director and Managing Director to provide efficient, prompt and outstanding guest service to all Dream Apartments guests. Working towards the delivery of the city sales plan. To promote a positive image of the brand within Liverpool and further afield.
As Commercial Manager our Liverpool apartments you will be managing sales for our 3 locations overlooking 130 units.
·Create a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
·Work proactively towards assisting the company reaches its monthly sales targets as well as aiming to achieve individual monthly sales targets.
·Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
·Initiates and coordinates the development of action plans to penetrate new markets
·Assists in the development and implementation of marketing plans as needed.
·Provides timely feedback to senior management regarding performance
·Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
·Maintains accurate records of all pricings, sales and activity reports.
·Controls expenses to meet budget guidelines.
·Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
·Secure and manage national corporate accounts by building and maintaining professional relationships and key bookers.
·To be completely familiar with the company’s products and services to promote cross selling across the portfolio at all times.
·To actively promote sales and marketing activity by assisting with marketing campaigns, mail shots, sales blitz etc
·To assist with promotional road shows and presentations undertaken by the company
·To assist and help co ordinate corporate sales events within the cities
·To assist with cross selling our other properties in our other cities
·To assist new properties/buildings with support as and when required, particularly at time of opening
·To assist the city managers in compiling the analysis of Corporate/Leisure market in their business plan
Quality & Customer Service
·To work with the Front Office Manager to ensure new companies are looked after, ensuring they receive excellent service and are encouraged to use us again
·To deal with any queries or complaints that may arise in a professional and efficient manner, making sure to notify the relevant manager of any problems that have occurred
Communication, Teamwork and Leadership
·To conduct a weekly sales meeting at local property level with key staff (general manager/front office manager and colleagues)
·To meet with the city GM/Group Sales Director (via the quarterly general manager/sales manager meetings)
·The lead by example, specifically with regard to personal presentation, punctuality, attendance, application to work, team work and customer care
·To be flexible with regard to working hours, travel and place of work
·Ensures that all activity standards for prospecting calls, appointments, presentations, proposals and close are met and exceeded
·Delegate authority and responsibility with accountability and follow up to sales team where applicable
·Sets example in areas of personal character, commitment, organisational and selling skills and work habits.
·Conducts regular coaching, building motivation and selling skills
·Maintains contact with all clients in the market area to ensure high levels of client satisfaction
·Demonstrates ability to interact and cooperate with all company employees
·2/3 years’ experience preferable in serviced apartment/hotel sales opposition
·Extensive experience in all aspects of supplier relationship management
·Strong understanding of customer and market dynamics and requirements
·Willingness to travel and work in a team of professionals
·Proven leadership and ability to drive sales activity and revenues
To apply please email email@example.com with your current CV